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Privacy Policy
This policy explains what information Collision Assistant LLC collects when you use collisionassistant.com, request a repair shop match, contact us or receive text messages from us, and how we use and protect that information.
Effective date October 6, 2026 Last updated October 6, 2026
On this page
Summary
- We do not sell, rent or trade your personal information.
- Your mobile number and text message consent are never shared with third parties or affiliates for marketing or promotional purposes.
- We only give your details to a repair shop, insurer or attorney when they need them to handle something you asked us to do.
- To stop our text messages, reply STOP.
Who we are
Collision Assistant LLC (“Collision Assistant,” “we,” “us” or “our”) operates collisionassistant.com, a free service that helps California drivers find vetted collision repair shops after an accident and coordinates the vehicle side of their claim. We also work with personal injury law firms that refer clients to us for property damage help, and with the repair shops listed in our network.
Collision Assistant is not a law firm, insurer or medical provider, and we do not give legal, insurance or medical advice.
This policy covers our website, our online forms, and our phone, email and text message communications. It does not cover websites or services run by repair shops, insurers, law firms or other companies, which have their own privacy policies.
Information we collect
Information you give us
- Contact details such as your name, email address, mobile phone number and ZIP code.
- Vehicle details such as year, make, model and VIN, and any photos of the damage you choose to send us.
- Accident and claim details such as the date and location of the collision, your insurance company, claim number and adjuster contact information.
- Your messages, including anything you write in a form, email or text to us.
- Your communication choices, including whether you agreed to receive text messages and when you opted in or out.
Information from law firms and others working on your claim
When a personal injury law firm refers a client to us, the firm may send us that client’s contact, vehicle and claim details so we can manage the property damage side of the case. Repair shops, insurers, towing companies and rental car companies may also send us estimates, repair status, rental and payment updates for files we manage.
Information from repair shops that list with us
If you list a shop in our network, we collect business details such as the shop name, contact person, address, phone number, email address, services offered and certifications.
Information collected automatically
When you visit our website, we automatically collect technical information such as your IP address, browser and device type, the pages you view, the site that referred you and the time you spend on each page. We collect this through cookies and similar tools, as described in section 6.
How we use your information
- To match you with a collision repair shop that fits your vehicle, location and needs, and to help you request repair estimates.
- To coordinate repairs, towing, rental cars, supplements, total loss valuations and diminished value paperwork on files we manage.
- To answer your questions and send you updates about your request by phone, email or, if you agreed, by text message.
- To keep records of your consent and your opt-out choices.
- To operate, secure and improve our website and services.
- To meet our legal obligations and to prevent fraud or misuse of our services.
How we share your information
We do not sell, rent or trade your personal information. We share it only in the situations below.
- With the people handling your repair or claim, at your request. When you ask us to connect you with a repair shop or to manage your vehicle claim, we share the details needed for that job with the repair shop you choose, your insurance company or the other driver’s insurer, your attorney if you have one, and the towing or rental companies working on your file. They receive only what they need to handle your vehicle and claim.
- With service providers. Companies that host our website, store our records or deliver our emails process information on our behalf, under contract, and may not use it for their own purposes.
- For legal reasons. We may disclose information when required by law, subpoena or court order, or when needed to protect the rights, property or safety of our users, our business or others.
- In a business transfer. If Collision Assistant is involved in a merger, acquisition or sale of assets, information may transfer to the new owner, who must continue to honor this policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messages (SMS)
Collision Assistant LLC sends text messages only to people who ask to hear from us by text. This section explains how our text message program works.
Sender
Collision Assistant LLC
Message frequency
Message frequency varies based on your request.
Cost
Message and data rates may apply.
Stop or get help
Reply STOP to opt out. Reply HELP for help.
How you opt in
You opt in by checking the text message consent box on a form on our website, such as our contact form, or by sending a text message to our number first. The consent box is never pre-checked, and you do not have to check it to submit a form or use our services. Agreeing to receive text messages is not a condition of any service or purchase.
What we text you about
Our messages relate to your own request. They include replies to your questions, your repair shop match, estimate and appointment updates, requests for documents or photos, and claim status updates. We do not send promotional text messages unless you separately agree to receive them.
How to stop messages or get help
Reply STOP to any message to opt out. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. You will receive one final message confirming that you are unsubscribed, and we will not text you again unless you opt back in. For help, reply HELP, visit www.collisionassistant.com or contact us using the details in section 13.
How we protect your mobile information
We keep a record of when and how you gave consent and when you opted out. Your mobile number and text message consent are used only by Collision Assistant to send you the messages you asked for. Our messaging platform provider processes your number only to deliver our messages and may not use it for any other purpose.
We never sell, rent or share your mobile number, SMS opt-in or text message consent with third parties or affiliates for their marketing or promotional purposes. The repair shops, insurers and law firms we work with on your file do not receive your text message opt-in or consent.
Mobile carriers are not liable for delayed or undelivered messages.
Cookies and analytics
We use cookies and similar tools to keep our website working, remember your preferences and understand how visitors use our pages. Analytics providers receive browsing information such as the pages viewed and the type of device used. They do not receive your phone number or your text message consent.
You can block or delete cookies in your browser settings. Some parts of the website may not work as expected if you do.
Some browsers send a “Do Not Track” signal. Because there is no common industry standard for these signals, our website does not currently respond to them.
How long we keep information
We keep your information for as long as we need it to handle your request and any related claim, and for as long as we must keep records for legal, tax or accounting reasons or to resolve disputes. We keep consent and opt-out records for as long as needed to show that we followed the rules for text messaging. When we no longer need information, we delete it or remove the details that identify you.
How we protect your information
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections on our website and access limited to the staff who need it to do their jobs. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.
Your choices and California privacy rights
- See and correct your information. You can ask what personal information we hold about you and ask us to correct it.
- Delete your information. You can ask us to delete your personal information, except records we must keep by law.
- Stop communications. Reply STOP to any text message, use the unsubscribe link in any email or contact us directly.
California residents have additional rights. We do not sell your personal information and do not share it for cross-context behavioral advertising, as those terms are defined in the California Consumer Privacy Act. Under California Civil Code Section 1798.83, you may ask whether we share personal information with third parties for their direct marketing purposes. We do not.
To make a request, email Info@collisionassistant.com or call 424-500-8550. We will confirm your identity before acting on a request, and you may use an authorized agent to make a request for you. We will not treat you differently for using any of these rights.
Children's privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other websites
Our website links to sites we do not control, such as repair shop websites. We are not responsible for how those sites handle your information, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page, and we will post a notice on our website for any significant change. We will not use your text message consent in a new way without asking you first.
Contact us
If you have questions about this policy or how we handle your information, contact us.
Collision Assistant LLC
Address: 111 W. Ocean Blvd, Ste 400, Long Beach, CA 90802
Email: info@collisionassistant.com
Phone: 424-500-8550
Website: www.collisionassistant.com